Cancellations and refunds.
Kaalchakra is free to use. The only thing you ever pay for is guidance — a guided plan with an expert from Aitele Research. This page says when that payment comes back to you, and how.
Refund policy
What is paid for
The Kaalchakra web app is free: there are no purchases, subscriptions or advertisements inside it, and no part of it is locked. What you can pay for is a guided plan from Aitele Research LLP, agreed with you on WhatsApp and paid in advance:
- Basic — 2 months, ₹20,000 or US$250, plus taxes.
- Complete — 6 months, ₹50,000 or US$650, plus taxes.
The first chat with an expert is free and never becomes a charge on its own.
Cancelling before you begin
If you cancel within 7 days of paying, and before your setup session has taken place, we refund the full amount, including the taxes charged on it.
Cancelling after you have begun
Once your setup session has taken place, or 7 days after paying, you may still cancel at any time. We refund the whole months of the plan not yet begun, at the plan’s monthly share of its price — a sixth of Complete, or half of Basic, for each month — with the taxes charged on them. The month in progress, and the months already given, are not refunded.
If we cannot keep our side
If we cancel your plan, or cannot give the sessions it includes within a reasonable time of the dates agreed with you, we refund the whole months not yet given — and the full amount, if the plan has not yet begun — whether or not you ask.
What a refund does not depend on
Guidance is guidance on the traditional texts and on using the app. It is not medical, legal or financial advice, and no outcome is promised (see the disclaimer). A refund therefore depends only on the dates above — never on results, and never on a reason you have to give us.
How to ask for one
Write to hello@aiteleresearch.com, or tell us on the same WhatsApp chat, with the date you paid and the payment reference. Birth details are never needed for this.
- We reply within 2 working days, with the amount we will refund.
- We pay it within 7 working days of that reply, to the account, card or UPI ID you paid from. Your bank may take a few more days to show it.
- Nothing is deducted from a refund for our own processing.
Before a chargeback
If something has gone wrong, please write to us first — it is quicker than a dispute with your bank, and we will put it right if it is ours to put right.
Changes to this policy
We may change this policy. A change never reduces what you are owed for a plan you have already paid for: that plan is refunded under the policy as it stood when you paid.
Who we are
Aitele Research LLP · India
hello@aiteleresearch.com